Terrible Experience with Bookkaru

I’m beyond frustrated with my recent experience using Bookkaru. What was supposed to be a smooth and reliable service turned into an absolute nightmare. On June 8th, I booked tickets from Lahore to Bahawalpur and back—same day—through Bookkaru. Outbound: Sandhu Power, 10:10 AM (June 08) Return: Faisal Movers, 1:30 AM (Tuesday, June 10) When we arrived at the counter to collect our tickets, we were shocked to find out our seats had already been allotted to someone else. Despite showing our paid tickets from the Bookkaru app, the staff told us “it’s not our fault”—the seats had been sold to walk-in customers around 4 PM, even though we purchased our tickets around 12 AM. Faisal Movers refused to take responsibility and told us to contact Bookkaru directly. What followed was even worse: We tried calling Bookkaru multiple times—no one answered. When we finally got a response, they claimed “your payment wasn’t transferred to our account till 4 PM”—a completely absurd excuse, since my bank confirmed the transaction at the time of booking and the app showed ‘Paid’ status instantly. When we pointed this out, their excuse changed to “it was a glitch in the app”. And their only solutions? – Take a seat in the next bus at 10 AM (which I couldn’t, due to work), or – Get a refund. So thanks to their pathetic service, we missed our ride completely. Even worse, the refund went into the Bookkaru wallet, and when I tried to book another ticket using it, their own app couldn’t process the payment. What kind of unreliable service is this? This whole experience was nothing but stress and disappointment. If you're thinking of using Bookkaru—DON’T. Save yourself the hassle, money, and mental strain.